Frequently Asked Questions
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FAQ

What is Locals?

Locals is a subscription-based community platform. This is a place for independent creators to publish content, engage with supporters, and make money from subscriptions.

What are Locals coins?

Locals coins is used as a type of currency on the Locals app. Members can purchase coins equivalent to a month's worth of support and then give the coins to the creators as a form of payment. This is a route we had to take in order to satisfy Apple and Google store guidelines. We encourage members to support via web when possible, you will be able to access the app as a supporter if you've subscribed via the web already.

How do I create my own community?

You can create your own Locals community by logging into Locals.com and selecting the Create a community option.

Where can I manage my subscriptions?

You can manage your subscriptions in the Manage Support tab on the left side navigation on the web version inside of each community you are a part of or in the Settings page from the app.

How can I adjust my notifications settings?

On the left hand menu, click on the "Notifications" tab. There you can change your preferences.

Why can I only post X amount of posts per day?

Each community creator can set a limit to how many posts supporters can post per day and the frequency of the posts. This is to ensure that everyone gets a chance to have their posts seen in the newsfeed and to have more diverse content.

How do I follow members?

You can follow members by clicking on their names in the newsfeed or on the Members page which will take you to the member's profile. Click on follow which will allow you to sort on posts on the newsfeed by who you are following. Please note that following someone does not mean you are privy to more information about this member than someone who is not following them.

Can I edit or delete my post/comment/reply?

Yes, you can edit or delete anything you have posted in the community. Find the 3 dots (usually located in the top right corner of your messages) and select Edit or Delete.

Why do some of my notifications say "Content Deleted"?

Sometimes we notify members of new posts/comments/replies/etc and then the author or we remove the content. Instead of deleting your notification, we just show "Content Deleted". We do this so members won't wonder where the notification alert went.

What type of files can I upload

For video *mpeg *mp4 *ogg *mov *webm *x-ms-wmv *x-flv *3gpp *3gpp2 For audio * mp3 * mpeg4 *wav * m4a For images * png * jpg * gif

What are the badges that some members have next to their avatar?

There are a few badges that member can have: - the community creator will have a blue check mark - the creator's team will have a gray check mark - super members will have a gray star

How do I leave a community?

You can leave a community by going into Manage Profile under your username. It will direct you to Locals.com under My Communities and click on Leave next to the community you want to leave.

How can I delete my account?

You can delete your account by going to Locals.com and going into the Settings under Profile. Please remember to cancel any subscriptions if you decide to do so.

What does deleting my account do?

Deleting your account is permanent and cannot be recovered. All of your posts which were commented on will be under the anonymous member account. You can create a new account under the same email at any time as we remove all your private information from the deleted account. Please remember to cancel any subscriptions you were a part of.

What do I get access to as a supporter?

As a supporter, you will be able to post and comment on posts in the community you support. You will also be able to view supporter only posts and comment on them as well. These supporter only posts can vary in content by creators; some will post exclusive videos/podcasts, some will give discount codes or early access to different events, or share personal posts they would otherwise not share in public, etc. Premium supporters will also be able to chat with the creator directly through a private chat.

What's My Newsfeed?

"My newsfeed" is a personal newsfeed that combines all posts made by members you follow into one feed. You will also see posts from communities you are not a part of as long as it's posted by someone you follow.

How do I gift a subscription?

You can gift a subscription with coins to other members or a non-member. You can do so here: locals.com/gift/form You can read more about gifting here: https://support.locals.com/en/article/gifting-subscriptionscoins-1n8paqh/

How do I save/bookmark a post?

You can save a post to find easily later by bookmarking it. To bookmark, click the 3 dots in the upper right corner of a post and click Bookmark. To find you bookmarks later, in the community you're in, change the Post by filter (upper left corner above the newsfeed) to Post by Bookmark.

How can I update to an annual subscription?

You can currently update to an annual subscription if you supported the community with a credit card. If you are currently subscribed via a different method, you will need to cancel your existing subscription and create a new one with a credit card to get this option.
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